I can understand your frustration—it’s really annoying when you're stuck and can't even submit a support ticket because of the missing "Game ID." It’s good you found the "user" # in your forum post to use, though it's odd that this isn't clearer. Hopefully, it works for your ticket and you can get back to enjoying the game soon. Much like searching for an menu of al baik when you need quick and clear information, it’s frustrating when things aren’t easy to find. If not, maybe reaching out through social media will get quicker help. Fingers crossed!