1. Better customer experience: fast and easy service for consumers
With a WhatsApp food ordering system, customers can easily place an order with just a few clicks on their phone. Since WhatsApp is a messaging app that people regularly use to chat with their friends and family, it's always one click away, making it more convenient for customers to place an order without leaving the app or searching for a website.
2. Instant responses and quick communication
Using a WhatsApp food ordering system allows for quick communication between your restaurant and the customers. It's easy to set up, whether you are a restaurant business owner or manager. For example, suppose the order is running late, or there are any issues. In that case, the restaurant can easily inform the customer by initiating a new chat or using the same chat thread the customer used to place their order. The latter can help you keep your customer information in one spot. This kind of quick communication can help build customer trust and improve the overall customer experience at your restaurant.
3. Easy-to-place repeat orders for customers
With a WhatsApp food ordering system, customers can easily place repeat orders by messaging the restaurant. This makes it more convenient for customers who frequently order from the same restaurant, as they don't have to go through the hassle of filling out their details every time they order.
4. Stay competitive and get an edge over your competitors
Food ordering via WhatsApp is a relatively new concept, and not many restaurants have implemented it yet. By offering this service, you can set yourself apart from the competition and attract customers who value convenience and speed.
5. Great source of marketing
A WhatsApp restaurant ordering system is also a great tool for marketing. Restaurants can send regular WhatsApp newsletters to their customers with their latest dishes, promotions, and deals. Since WhatsApp messages have a higher open rate than emails, this can be an effective way to reach out to customers and increase your restaurant sales. Additionally, since WhatsApp is a more personal and direct way of communication, it can help build stronger relationships with customers and make them feel valued. Let’s now understand the different elements you will need to set up a WhatsApp order system for your restaurant.
Delivqr has a real impact on business growth. Our online sales have doubled since we started to use Delivqr.
